All Umrah companies and institutions must issue permits to pilgrims seeking to perform Umrah at the Grand Mosque, as well as to worshipers seeking to pray at the Rawdah Sharif at the Prophet's Mosque, according to the Ministry of Hajj and Umrah.

Umrah companies and institutions are also required to delegate their pilgrims to the Grand Mosque in Makkah at the times specified in their permits. This procedure includes those who are wishing to repeat Umrah during their stay in Makkah.

The ministry confirmed the importance of Umrah companies and institutions to abide by offering integrated and comprehensive services to pilgrims, in order to raise and evolve the services' quality in the sector and also to facilitate the journey for them.

It has also confirmed that it is following up through its continuing monitoring tours and its intensive automated monitoring the services' quality and the companies' commitment to fulfilling their duties.

According to the Ministry, the field teams in the sorting centers located next to the Grand Mosque and Prophet's Mosque have been instructed to monitor any field violations, and take all legal deterrent measures against the violators, in order to improve the quality of services.