The General Authority of Civil Aviation (GACA) has imposed a financial penalty on airlines if their luggage is delayed, lost, or damaged.
Air carriers are required by GACA to compensate customers for luggage loss, damage, or delay with a minimum of SR1,820, and a maximum of SR6,000.
However, GACA pointed out that the customer who wishes to receive a higher level of compensation because his luggage contains valuable or high-value items must notify the airline of the items' presence and value prior to boarding.
The airline must compensate customers whose luggage was delayed, equivalent to SR104 for each day of delay and a maximum of SR520 on domestic flights.
In the case of international flights, customers are entitled to receive SR208 for each day of delay, and a maximum of SR1,040, upon receiving the delayed baggage.
The GACA noted that additional pieces must be issued with an identification card and with a separate fee by the air carrier.
According to GACA, an airline must compensate a customer within 30 days after receiving a claim for damage or loss of baggage.
