A common insurance complaint from consumers involves experiencing a delay in claims. The process can be lengthy, and the required documents can be time-consuming to gather. The entire process becomes even more overwhelming when an unexpected event factors into the process. This was the case in April when heavy rains and flash floods affected the Kingdom of Saudi Arabia (KSA).
Although no record-breaking insurance claims have been reported, many car owners across the Kingdom looked to their insurance providers to cover repair costs and other damages. With a heavy volume of claims filed at the same time, processing has taken longer than the usual two to three weeks.
At Mediterranean and Gulf Cooperative Insurance and Reinsurance Company (MEDGULF), innovative motor insurance solutions are not simply about comprehensive coverage. It is also about reassuring clients that claims will be processed in a timely manner.
The Saudi company’s commitment to serving clients as quickly as possible is one of the reasons that over a million clients trust MEDGULF.
Claims Processing Made Easy
An accident on the road or dealing with the damage of a single natural event is stressful enough. Clients do not need to worry about the claims process, too – from the complexity of documents required to the time it takes to process it. MEDGULF recognizes the stress behind this common insurance complaint, so it makes the process simpler and easier.
Clients can submit their claim online in under five minutes, providing a policy number and a mobile number on the insurer’s website. MEDGULF then processes the claim, and clients can expect settlement within 15 working days.
Tracking the insurance claim is also done online. Policyholders need only to provide the tracking number along with personal information.
According to insurance insiders, a heavy volume of claims will likely take months to finish as companies predict that the process will take about three months to revert to normal.
In such a unique situation, it helps to have established, reliable providers of insurance in the KSA.
The Pain Point of Insurance Claims
Several other factors can affect the time it takes to process insurance claims. The typical roadblocks to an efficient processing can include:
● Availability of evidence
● Complexity of a claim
● Third-party involvement
These can all extend the processing time, leaving policyholders waiting for weeks and months. Adding to the delay is missing documents or inaccurate information in the submitted claim. This can happen when policyholders are overwhelmed by the list of documents they need to provide.
Extensive documentation, however, can be necessary in some cases because it provides the insurance provider with a full picture. Where MEDGULF differs in this aspect is in its dedication to support clients every step of the way. From explaining the coverage to helping clients through their claims submission online, MEDGULF eliminates the difficulty of a claims process.
Insured and Reassured with Comprehensive Coverage
MEDGULF’s innovative insurance solutions cover all customers’ needs, ensuring peace of mind. Policyholders can drive with confidence knowing they have full protection. The company’s Comprehensive Motor Insurance provides coverage for all kinds of accidents, including fire hazards, vehicle theft, natural calamities, damages sustained by the insured, and road traffic accidents. The policy offers further protection through third–party liability, and add-on services, such as roadside assistance, geographical extensions, personal coverage for the driver, and car replacement.
With roadside assistance, policyholders never have to worry about being stranded or locked out of their vehicle. The add-on service provides 24/7 emergency roadside assistance, along with:
● Battery charging
● Fuel delivery
● Taxi service
● Locksmith service
● Tire replacement
● Towing and winching
MEDGULF’s Third-Party Motor Insurance offers coverage for damage or injury to a third party due to an accident involving the policyholder’s vehicle. This type of insurance is mandatory in Saudi Arabia.
With its 30 years in the industry, MEDGULF has built a stellar team of technically equipped and highly qualified professionals who help customers find the perfect insurance solution that fits their needs.
Unwavering Commitment to Customer Service
MEDGULF has consistently received praise for its dedication to serving customers. The established KSA insurance company has multiple points of contact, ensuring policyholders access to support and services whenever they need it.
Customers can reach out through live chat on MEDGULF’s website, email, by calling its Customer Care line, or heading to any of the three branches in the Kingdom: Riyadh, Dammam, and Jeddah.
When it comes to complaints, MEDGULF is ready to listen. Customers can provide details through live chat or file a complaint online. The company will respond immediately to address and resolve any issue. Tracking of complaints may also be done online using a reference number that will be generated upon filing.
Demonstrating its commitment to exceptional customer service, MEDGULF also encourages customers to share insights and send suggestions. The insurance company explains that suggestions from customers allow it to better understand the needs and expectations of the market. As a result, MEDGULF is able to make the necessary changes to its products, services, and communication channels. The insurance provider’s website even has a guide to help customers write their suggestions.
Motor Insurance Claims Without the Stress
Car ownership in the Kingdom is easy, but like everywhere else, it comes with responsibilities – chief among them is the need for auto insurance that provides comprehensive protection. With unpredictable weather creating unusual situations and risks these days, comprehensive car insurance is a critical investment.
The next step to that financial decision is to ensure investment in a trustworthy insurance company.
Stability, reputation, and customer service are all key considerations to choosing the right insurer. With 30 years in the industry and over a million satisfied customers to its name, MEDGULF is the insurance company to trust.
