King Fahd International Airport in Dammam, Saudi Arabia, has received the Level 3 Customer Experience Accreditation from Airports Council International (ACI). This recognition highlights the airport's commitment to enhancing passenger satisfaction through a sustainable customer experience.
International Recognition and Commitment to Excellence
The accreditation was awarded to Hisham Hakimi, Vice President for Projects and Technical Affairs at Dammam Airports Company, during the US Customer Experience Summit and Exhibition held in Atlanta from September 23 to 26.
King Fahd International Airport's Path to Service Excellence
This achievement reflects the airport's dedication to meeting global standards in customer service, contributing to its broader goal of operational excellence, with ambitions to attain Levels 4 and 5, the highest certification levels.
Strengthening Regional Positioning
Achieving these levels will further solidify King Fahd International Airport's position as a leading airport in the region, emphasizing its commitment to providing the best possible passenger experience.
