The Saudi General Directorate of Passports (Jawazat) has announced the availability of the “Tawasul” communication service through the Absher platform. The service allows users to submit requests and complete Jawazat-related transactions that cannot be processed electronically, without visiting passport department offices in person.
The service comes within the framework of Saudi Arabia’s ongoing digital transformation initiatives aimed at facilitating government procedures and enhancing the user experience for citizens, residents, and beneficiaries across the Kingdom.
What Is the Tawasul Service on Absher?
Tawasul is an online communication service available through the Absher platform. It allows beneficiaries to submit applications, inquiries, and requests related to Jawazat services electronically directly to the passports department.
Users can also upload required documents and track their requests without the need to physically visit passport offices.
How to Use the Tawasul Service on Absher
The General Directorate of Passports explained the steps to access and use the service through the Absher platform:
- Log in to the Absher platform
- Select “My Services”
- Choose “Passports”
- Enter the “Tawasul” service
- Click on “Submit a New Request”
- Select the relevant department and sub-service
- Write the details and description of the request
- Attach the required documents
- Submit the application electronically
No Need to Visit Passport Offices
Jawazat confirmed that the Tawasul service enables beneficiaries to complete transactions remotely without visiting passport department offices.
The authority stated that the service is available exclusively through the Absher platform, making it easier for users to complete passport-related procedures online.
Saudi Arabia Continues Digital Transformation
The launch of the Tawasul service reflects Saudi Arabia’s continued focus on digital government services and smart transformation initiatives.
Saudi authorities aim to reduce office visits, speed up procedures, and improve the overall customer experience for residents and citizens in the Kingdom through platforms such as Absher.
Conclusion
The new Tawasul service on Absher provides a simple and convenient way for users to complete passport-related requests online. By allowing applications and documents to be submitted electronically, Saudi Jawazat continues to improve digital services and make government procedures faster and easier across the Kingdom.
