The Tawakkalna application, under the umbrella of the Saudi Data and Artificial Intelligence Authority (SDAAI), is set to revolutionize communication between government and private agencies and individuals. In a significant move approved by Saudi higher authorities, this messaging service initiative aims to streamline official correspondence, ensuring efficient and secure interactions.
1. Government Approval and Integration:
The Saudi government has given its nod for the incorporation of a messaging service within the Tawakkalna application. This official channel will facilitate communication between various government and private entities and individual users.
2. SDAAI Oversight and Compliance:
The SDAAI, being the authoritative body for data and AI in the Kingdom, will oversee the implementation of this initiative. It emphasizes adherence to regulations, particularly those concerning the protection of personal data, with a commitment to ensuring users can manage and delete messages and notifications.
3. Service Level Agreement (SLA):
The directive mandates the establishment of a service level agreement between government entities and SDAAI. This agreement aims to guarantee the quality of service and compliance with the necessary requirements without imposing any financial obligations on the benefiting government entity.
4. National Cybersecurity Authority and Digital Government Authority Guidelines:
To enhance cybersecurity measures, the decision outlines strict adherence to the governance policies, frameworks, standards, controls, and guidelines provided by the National Cybersecurity Authority and the Digital Government Authority.
5. Reporting Mechanism:
SDAAI is required to submit a comprehensive report to the Council of Ministers within a year of implementing the service, detailing the outcomes and efficacy of the messaging system.
6. User Consent and Control:
Emphasizing user privacy, the decision mandates explicit consent from individuals to receive messages and notifications through the new service. Users reserve the right to withdraw their consent at any time, putting them in control of their communication preferences.
7. Diversification of Communication Channels:
While encouraging the use of the new messaging service, the decision also highlights the importance of government entities employing other approved means, including electronic channels. This ensures the reliable delivery of essential messages and notifications to individuals.
